For residents of Hedge End looking for additional support

If you are self-isolating because you are at a higher risk from coronavirus, we can help to connect you to the network of community volunteers. 


They can help with the collection and delivery of essential items, like food and prescription medicines, and also connect you (remotely) with someone if you just need a person to talk to. 


Who is this support for? 

Support is being offered to people who are self-isolating (and so cannot leave their home) because they are particularly vulnerable to coronavirus, and who do not have existing help from family, friends or neighbours. They might include: 

  • people with a serious health condition (and are ‘extremely vulnerable’) 
  • people who are over 70, anyone instructed to get a flu jab each year on medical grounds and pregnant women 
  • people who are displaying coronavirus symptoms  
  • people who are self-isolating for other reasons  


If you can get help from friends or family, please do this in the first instance so we can better help those who can’t. 

If you require assistance, please contact the following community group:


Kings Community Church covering Hedge End, West End, Botley, Bursledon, Hamble and Netley.  
07535 171274  

Hedge End Town Council is working hard to support the resident of Hedge End during this period of uncertainty and throughout the Covid-19 outbreak. Especially the more vulnerable among the community who need may need additional support.


Details about local groups and organisations who are stepping forward to help and offer support, during this time have been listed below.

Unemployment Support


Due to the impact of Coronavirus over 5.5 million people are claiming Universal Credit. Many of them are new to claiming Universal Credit having been negatively impacted by lockdown. 


Go to which has a very useful guide to help you navigate claiming Universal Credit and using JobCentre services.


General Support

Mental Health tips: A useful guide about improving mental health during the COVID-19 pandemic


One Community:

Options Our Day Centres are currently closed, but we are keeping in touch with members and providing personalised services as required, including meals and companionship sits.


Our Personal Assistant and Take a Break services continue as usual, with care as always to keep all involved safe. Virtual contact will be maintained with users of our Back to the Future (visiting) scheme. Our Lifeline services continue as vital to those who are self-isolating. Phone 023 8090 2400


Shopmobility Our Shopmobility service is open mornings only. Phone 023 8090 2402

Transport We are offering a reduced Dial-A-Ride (phone 023 8090 2450 or 023 8090 2432), Community Transport (phone 023 8090 2414) and Hedge End Park service (phone 023 8090 2432) to meet need.’


Hampshire Safeguarding Adults

Sadly we’re already hearing of scams arising based on coronavirus, targeting isolating elderly people. In particular, there have been instances of individuals trying to gain access to people’s homes by claiming to have come to swab test them for the virus.

Hampshire Safeguarding Adults Board have put together some information for the most vulnerable while self-isolating ?


Food Support:



Between 8am and 9am on Mondays, Wednesdays and Fridays, the store will be prioritising access to serving elderly and disabled customers. Between 7.30am and 8.00am Monday to Saturday, the store will prioritise access to NHS and Social Care workers with a relevant pass or ID.


Sainsbury's have been able to identify a number of customers as elderly and vulnerable based on the information they have given us previously. These details would include date of birth and if you have ever used our vulnerable customer helpline. For all of these customers, you should have had e-mails on Sunday 22nd March with information on when slots will become available.


If you did not receive an email and you consider yourself to be vulnerable, please visit the Groceries Online website for information on how to contact the store. Sainsbury's are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts.


Marks & Spencer

Setting aside the first hour of trading on certain days for our older and vulnerable customers (Mondays & Thursdays), and our brilliant NHS and emergency services workers (Tuesdays & Fridays).


Please visit to find out the opening times of your stores. Please note, this does not include franchise stores in petrol and railway stations.



Changes to opening hours
Stores are open from 7am to 10pm.
Stores with a petrol station will have a closing time of 11pm to allow for access to fuel. This will give our teams time to re-stock and clean, so that we can continue to provide a good service at this time.


Shopping for those at higher risk

All our stores have a dedicated shopping hour for those at higher risk and the people who care for them.


Updates on our delivery service

Service restrictions due to high demand. Some of our delivery slots are booked up at the moment.

Keep checking back to see when more become available. Where slots are available, you will only be able to order up to 20 items.


01489 783808

2a Lower Northam RoadHedge EndSouthamptonSO30 4FQ



Hedge End Food Bank

If you need a food parcel: until further notice, they are open as normal Monday's and Thursday's 10am - 1.30pm operating a drive-through style service.


Clients will receive pre-packed food parcels containing the very basic essentials. Please remember if you plan to visit with a view to obtaining a food parcel you will need to have an official referral from a professional body such as housing dept, support worker, jobcentre etc.


Food banks are for those in short term financial crisis. Checks will be carried out upon arrival so please have any paperwork available to support your needs.


Stocks are already running low hence they can only give what they have so please be thoughtful and thankful for what you are given.


Donations: all the food has been generously donated by those in our local community, churches, businesses and our close friends at M&S Hedge End. If any of you wish to make a donation then please pop in and see us when we are open. We are located at Kings Community Church, Upper Northam Rd, Hedge End SO30 4BZ.


We have donation trolleys located at the food hall entrance of M&S and at the CO-OP in Hedge End village. Donations for our Foodbank can also be taken to 'Our Lady of the Assumption Roman Catholic church, Freegrounds Rd, Hedge End, SO30 0HG' Friday's between 9.30-10.30. Donations can be left in the entrance lobby.


Salvation Army

If you have a need we will try to help if we can. Please contact us on 01489 796491. 


Kings Community Church

Join our new Facebook group 'Online Community Group'

This is for everyone who is already a part of our church family, along with anyone who wants to connect with our online community. IF YOU NEED HELP Starting with those who are over 70 and who we know are currently unwell, our pastoral team are aiming to personally make contact with everyone in the Church over the next week. If in the meantime you want to be in contact with the pastoral team, please contact:



If you need to travel please check bus and train timetables below:


Please let us know if you are aware of any other local support available or if any of these change so we can keep our information up to date.


If none of the above are able to assist you, please contact the Town Council Office on 01489 780440 or and we will try and assist you.